Privacy Policy
Effective Date: 15/10/2024
Valserve Ltd. ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, valservegroup.com, or engage with our services. By using our website, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We collect and process various types of personal data, depending on how you interact with our website or services.
Personal Information You Provide to Us
When you contact us, fill out forms, or engage with our services, we may collect the following personal information:
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Name
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Email address
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Phone number
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Company details
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Other information you provide in communications with us
Automatically Collected Information
When you visit our website, we may collect data automatically from your device, including:
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IP address
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Browser type and version
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Time zone settings
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Device information (such as operating system and platform)
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Pages visited and browsing activity
Cookies
We use cookies and similar tracking technologies to enhance your user experience and track website performance. Cookies are small text files that are stored on your device. You can control cookie preferences through your browser settings.
2. How We Use Your Information
We collect and process your data for the following purposes:
To Provide Our Services
We use your personal data to:
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Respond to your inquiries
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Provide requested services, such as MEP validation or HVAC commissioning
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Communicate with you regarding your project and our services
To Improve Our Website and Services
We analyse website usage data to:
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Improve user experience
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Monitor website performance
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Identify trends and enhance functionality
Marketing Communications
If you opt-in, we may send you promotional materials, updates, or newsletters about our services. You can unsubscribe from these communications at any time by following the instructions in the emails or contacting us directly.
Legal Obligations
We may use your personal data to comply with legal requirements, respond to government requests, or protect our rights, privacy, safety, and property.
3. How We Share Your Information
We respect your privacy and will not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:
Service Providers
We may share your data with third-party service providers who assist us in operating our website or providing our services (e.g., hosting services, IT support). These providers are required to handle your data in accordance with this Privacy Policy and applicable data protection laws.
Business Transfers
In the event of a business merger, sale, or acquisition, your personal data may be transferred to the new entity. We will ensure that your data remains protected during such processes.
Legal Requirements
We may disclose your personal data when required by law, court order, or government authority, or to protect the rights, property, or safety of Valserve Ltd., our customers, or others.
4. Data Security
We are committed to keeping your data secure. We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, alteration, or destruction. However, no system can guarantee complete security, and we cannot ensure absolute protection of your data transmitted over the internet.
5. Your Data Protection Rights
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
Right to Access
You have the right to request access to the personal data we hold about you.
Right to Rectification
You can request that we correct or update any inaccurate or incomplete information.
Right to Erasure
You have the right to request the deletion of your personal data under certain conditions.
Right to Restrict Processing
You can request that we restrict the processing of your personal data in certain situations.
Right to Object
You have the right to object to our processing of your personal data under certain circumstances.
Right to Data Portability
You can request that we provide you with a copy of your data or transfer it to another data controller.
To exercise any of these rights, please contact us using the details provided in the Contact Us section.
6. Retention of Your Data
We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your data is no longer needed, we will securely delete or anonymise it.
7. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and your continued use of the website after such updates will signify your acceptance of the revised policy.
9. Contact Us
If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact us at:
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Phone: 07811813215
Thank you for trusting Valserve Ltd. with your personal data.